Booking a group trip requires trust. You place your time, money, and expectations in the hands of a travel company. When that trust is broken, the experience can turn from a holiday into a problem.
Tripoholic Mohali Review: A Case Study of Poor Travel Management
Recently, a group of twenty travelers reported their experience with Tripoholic, a Mohali-based travel company. Their Udaipur tour revealed gaps in planning, accountability, and customer service that every traveler should be aware of before booking.
The trip was scheduled to begin at 7:30 PM. Instead, travelers waited until 9:30 PM before departure. Delays can happen, but clear communication and transparency are essential. In this case, those were missing from the start.
The following morning, the bus broke down in an isolated location. There was no replacement vehicle. There was no alternate plan.
Passengers waited for more than six hours without food, water, or facilities. Some required medication but received no support. Calls to Tripoholic’s team were answered with repeated promises to “wait five minutes” while no resolution arrived. By the time the bus was functional again, the first day’s itinerary had been lost.
Refund Requests and Customer Response
After losing valuable time, travelers asked for a refund. According to their statements, calls were disconnected and follow-ups were ignored. This lack of accountability created further frustration.
In response, the group decided to escalate the matter through official channels, including police involvement and a potential case with the consumer forum.
Social Media Community Reactions
Other users shared similar experiences online:
- “Very unprofessional. Think twice before booking Tripoholic.”
- “Pathetic and unprofessional behaviour. Avoid them at all costs.”
- “They should refund people. Companies like this damage trust in the industry.”
These reactions suggest that the Udaipur trip is not an isolated event but part of a larger pattern.
What Travelers Should Learn
This Tripholic case highlights several important lessons:
- Research before booking. Search for terms like Tripoholic review or Mohali travel agency complaints to see real customer experiences.
- Clarify contingency plans. Ask your operator how they handle delays, breakdowns, or cancellations.
- Confirm refund terms. Get policies in writing before you pay.
- Preserve documentation. Save tickets, messages, and call records. These become critical if you need to escalate.
- Know your rights. In India, travelers can approach the consumer forum if promised services are not delivered.
A travel company’s responsibility is not just to sell tickets. It is to deliver a safe, reliable, and transparent experience. In this case, Tripoholic travel company failed to meet those expectations.
This Tripoholic review is not simply a complaint. It is a reminder for every traveler. Ask the right questions. Check the fine print. Confirm the policies. Because when you hand over your journey to an agency, you are trusting them with more than money—you are trusting them with your time.
This is shocking! Trust is everything in travel, such negligence is unacceptable.