A traveler on LinkedIn shared his experience with Qatar Airways and Cleartrip, which highlights refund delays, unclear accountability, and customer service challenges.
Qatar Airways and Cleartrip Flight Booking Customer Service Review
When travelers book flights through online platforms, they expect smooth service and clear communication. Unfortunately, that is not always the case. Recently, a LinkedIn post by a traveler highlighted an ongoing dispute involving Qatar Airways and Cleartrip. His experience sheds light on the challenges passengers may face when dealing with cancellations, refunds, and customer service coordination between airlines and booking partners.
The Issue: Cancellation Due to a Medical Emergency
According to the traveler’s account, a booking had to be cancelled due to a medical emergency. Qatar Airways reportedly took more than a month to respond, eventually issuing vouchers instead of a cash refund. The airline also directed the traveler to Cleartrip, the booking partner, for the refund process.
The problem began when Cleartrip denied responsibility, stating the matter was not in their control. This back-and-forth created what the traveler described as “bureaucratic ping-pong” between the two companies.
Cleartrip’s Public Response
Cleartrip responded to the traveler’s LinkedIn post with a formal apology, promising to investigate and resolve the matter. They also attempted to contact him but claimed they were unable to connect. The traveler responded that he was available all day and was awaiting a call.
Following a phone conversation, Cleartrip stated they had sent an email requesting certain documents for further processing. They urged the traveler to provide the information so they could escalate the issue.
Continued Frustration with Cleartrip and Qatar Airways
Despite these interactions, the traveler posted follow-up comments expressing frustration over the lack of accountability and progress. He tagged both Qatar Airways and Cleartrip, but while Cleartrip continued to reply, Qatar Airways did not respond publicly at all.
Cleartrip later mentioned that Qatar Airways had advised a waiting period of three working days. However, there is no public record showing whether the matter was resolved. It is possible that the traveler stopped pursuing the case or the communication moved to private channels.
Key Observations for You
This incident brings out a few important points for travelers like you booking flights through online travel agencies (OTAs) like Cleartrip:
- In cases of refunds or cancellations, always clarify whether the airline or the booking partner holds the responsibility.
- Keep a record of all emails, reference numbers, and communication logs.
- Refunds, especially in exceptional situations, can take time when multiple parties are involved.
- Social media posts can bring attention, but also follow up through customer care, email, and official complaint forms.
The case of Qatar Airways and Cleartrip customer service is a reminder that even well-known brands can face gaps in coordination and customer support. While we cannot confirm the final outcome of this particular dispute, it stands as an example of why travelers should stay informed and proactive in resolving service issues.
ShubhYatri will continue to share such real-world experiences to help travelers make better decisions and know what to expect when things do not go as planned.
I can totally relate to this, have faced similar issues with airlines and Travel agencies passing the buck. Thanks for putting this out here, more travelers need to be aware of these gaps.